ZMI ALPHA:How this US digital marketing agency saves 70% in monthly operating costs by outsourcing to the Philippines: a case study

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ZMI ALPHA:How this US digital marketing agency saves 70% in monthly operating costs by outsourcing to the Philippines: a case study

Much has already been said about how outsourcing to the Philippines is a huge money-saver. That’s the reason that for the past 30 years, the Philippines has never lost its footing as one of the major outsourcing hubs in the Asia-Pacific region.

It’s actually quite easy to understand how it’s cheaper for companies like Dell or Amazon, to outsource 80% of their customer service operations to the Philippines. A US-based customer service rep (CSR) has an average monthly salary of $2,400, while their counterparts in the Philippines only have an average monthly salary of $400.

Considering that these companies need hundreds (or even thousands) of CSRs, their savings can easily exceed seven figures.

But what about smaller companies? Can a company of about 50, 100, or 200 employees get comparable savings outsourcing to the Philippines?

The answer is a resounding yes.

Here at C9 Staff, we serve companies of various sizes operating in a wide range of industries. But most of our clients fall within the 100 to the 200-employee range. And of these, one of our most celebrated clients is a digital marketing agency operating out of the United States.

(Disclaimer: For contractual reasons, we can’t mention the name of the company, but we can disclose the following figures to display how much of an advantage it is for them to work with C9 Staff)

We’re currently providing this company a total of 27 senior-level agency professionals, to wit:

  • 7 Senior Shopify Developers
  • 6 Senior WordPress Developers
  • 3 Senior Email Graphics Designers
  • 2 Senior Web Designers
  • 1 Senior Copywriter
  • 1 Senior Social Media Designer
  • 1 Senior Email Developer
  • 1 Motion Graphics Designer
  • 1 Media Buyer
  • 1 Technical Project Manager
  • 3 Strategy Project Managers

If they were to hire these professionals locally, the company can expect to pay the following in salaries (these are average salaries for these positions according to Indeed.com and Glassdoor.com):

  • 7 Senior Shopify Developers – $44,916.69 ($6,416.67 each)
  • 6 Senior WordPress Developers – $29,006.40 ($4,834.40 each)
  • 3 Senior Email Graphics Designers – $12,919.26 ($4,306.42)
  • 2 Senior Web Designers – $8,504.00 ($4,252.00)
  • 1 Senior Copywriter – $5,071.91
  • 1 Senior Social Media Designer – $4,524.91
  • 1 Senior Email Developer – $4,855.58
  • 1 Motion Graphics Designer – $5,023.92
  • 1 Media Buyer – $4,407.08
  • 1 Technical Project Manager – $7,366.42
  • 3 Strategy Project Managers – $18,034.26 ($6,011.42 each)

That’s a total of $144,630.43 in monthly salaries alone.

Hiring these positions locally will also mean, the company would need to provide basic employment benefits (medical, dental, transportation, etc.) and maybe even bonus packages.

Plus, these employees will need office equipment and they’ll also occupy office space which means additional overhead expenses.

Overall, had the company decided to hire these positions locally, they would have ended up spending around $220,000 monthly.

With C9 Staff, they pay a total of $70,000.00 monthly – all in.

That’s a clean 70% savings in operating costs.

And we take care of finding these professionals, screening them, hiring them, managing them, and paying them. Our custom workflows integrate into the agency’s existing infrastructure smoothly and seamlessly.

As for the quality of work, the agency has seen 300% growth year over year with this current setup. So it’s safe to say, they’re not complaining.

The bottom line is, whether you’re a multi-billion dollar company that needs an army of customer service reps, technical support reps, and sales reps, or a medium-sized organization composed of 150 employees, outsourcing to the Philippines offers immense financial benefits.

And if you choose to work with C9 Staff, you can expect not just monetary savings, but also high-quality performance.

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C9 Staff is a boutique recruitment and staffing company with access to a global talent pool spread across 35 international recruitment markets. A big part of C9 Staff remote professionals is based in the Philippines. They are as skilled as your local hires but cost up to 70% less, speak fluent English, and work in any time zone.

For more information about how C9 Staff and your organization can strike a strategic partnership, you can schedule a free consultation today.

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